How can we help you?
Can I make a payment online in the customer portal?
Yes. You can make a credit card payment in the customer portal for your active CAA Auto and/or CAA Property Insurance policy.
Can I make a payment on my CAA MyPace payment program?
Yes. You can make a payment on the non-KM portion through the customer portal with a credit card. For the km portion, we will continue to process your credit card automatically in 1,000 km increments. For more information on CAA MyPace visit www.caamypace.com.
Will the customer portal provide me with the balance owing on my CAA Auto and CAA Property policy?
Yes. The balance owing on your policy will show in the portal. You can pay this balance by credit card if your payment plan is full pay.
What features are available in the portal?
Your customer portal offers a variety of self-service options. You can:
Review policy details, including your current term and any recent policy changes
Submit a claim on your auto or property policy
View what payments are due and payment history
Make a payment on your outstanding balance by credit card
Change your credit card information
Download your Electronic Proof of Auto Insurance to your smart phone (where available)
To make changes to your policy, please contact your agent or broker.
How do I sign up to access the customer portal?
To register, please go to www.portal.caainsurancecompany.ca and follow the steps to set up your profile.
What if I forget my password?
You can reset your password by clicking on Forgot Password on the login screen.
What if I am having issues setting up my profile?
Please enter your details exactly as they appear on your policy documents.
Only one name needs to be entered (if there is more than one person named on your policy).
The name must be entered identically to your policy, including any punctuation, middle names or initials (For example, if there is a middle initial on your policy, enter the first name as ‘John M.’
The policy number should be 10 characters, starting with either A or P.
The postal code must match what is on your policy as your mailing address.
If you continue to have issues and are unable to set up your profile, please contact your agent or broker.
Why do I have to perform the authentication step every time I want to access the customer portal?
This is an important security measure to ensure access to your account is restricted to only you.
Can I access the customer portal through an app?
No, at this time we do not have an app. The portal can be accessed on desktop or mobile (smart phone, tablet, etc.) devices.
Is the customer portal accessible to people with disabilities?
Yes, we make every effort to ensure all of our websites are accessible. Please visit our Website Accessibility statement for more information.